Resolved -
We have confirmed Donna AI features are recovered.
Nov 18, 14:13 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 18, 14:12 CET
Update -
We have applied the mitigation and are monitoring the recovery of our Donna AI features.
Nov 18, 14:11 CET
Update -
We are investigating if we can apply a mitigation by enabling a fallback within our own system.
Nov 18, 13:51 CET
Identified -
The issue has been identified. We got an update from our service provider that services are recovering.
Nov 18, 13:31 CET
Investigating -
We're currently observing elevated error rates on Donna AI and support features due to an issue with one of our service providers.
Nov 18, 13:11 CET